Our Salesperson Dennis took the time to talk to us about the vehicle we were interested in. He had the vehicle brought to the dealership. We really liked the car so much we bought it. We love it!! John in Finance was awesome too!! The experience was pain free. Thank you!!
I ARRIVED FOR "EXPRESS-SERVICE" @ APPROX. 1:00pm & DEPARTED @ 3: 30 FOR A SIMPLE TIRE ROTATION/LUBE JOB, WITH NO VEHICLES PRESENT. EXPRESS SERVICE ??!! THE ONLY BRIGHT SPOT, WAS THE SERVICE DESK HONORED THE $20. DISCOUNT MINUS THE COUPON I FAILED TO FURNISH.
Hello John, thank you for letting us know how your last visit went with us. We’re disappointed to hear that your vehicle wasn’t serviced in a time that fit your schedule. However, your feedback is important to us and helps is improve our services. If there’s anything else we can do for you please don’t hesitate to let us know. Thank you, F.H. Dailey Chevrolet
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for the recommendation, and have an amazing day!
Hello Leonard, thank you for your feedback. We are sorry to hear that you found our service to be slow the last time you visited. We thank you for leaving us your feedback though, as it helps us improve our processes. We appreciate your business and we hope you will be back to F.H. Dailey in the future. Have a great day!
Well, I'm kind of a Tight Wad, so having a "team" working to relieve me of my hard earned cash sort of had my guard up. But, ...when all was done, ...and I went home and got on line to evaluate how I did on the Corvette purchase, I learned I didn't get especially ripped off... I got a great Corvette for an OK price. However, the salesman (Dennis) and Finance guy (Randy) made it about as enjoyable as possible. I could tell they were making every effort to make me at ease (as they followed directive to escalated the "special" advertised price). It's too bad the new car sales market is so intense, and competitive, that these guys in "Sales" are driven so hard that they can't just be "advisors" and not feel as though they have to "sell" you, or they have failed ($$$$). It takes some fun out of an otherwise Joyous experience. I remember riding my bike to FH Dailey to look in the showroom window to check out the latest cool Chevrolets!
Had to bring my car back for post recall service due to questionable charging behaviors that started after the recall service on August 17. Samuel helped me out today and to be honest he has been the only bright light I have encountered at the dealer since I leased my car December 2017.
My response is related to the service I had on August 17. I did not have a service August 27. I brought my bolt in for a recall and tire rotation. I should have asked what impact the recall service would have on my car but didn’t. However it would have been nice to have that information provided to me proactively. After the service a few things didn’t work the way they did prior to service. My charging settings were erased, after I realized this and reprogrammed overnight charging charges up to 274 mile range and my L gear no longer worked as it did. I left several messages on the service voice mail but my calls were not responded to. I had to reschedule my follow up for September 7.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you so much again for your feedback! We hope you have a great day!
spoke with Wendy Lawson (service Advisor) w/ 800 Davis st. San Leandro ca, 94577 location she was Outstanding and guided me all the way thru the process ,thank you Wendy Lawson and the team there at the San Leandro ca location !
I was very pleased with the service I have received thus far. The dealership seems to pride itself on customer service. I have not had any issues yet, so I have not tested how well they respond under fire, so to speak. Hopefully this commitment is maintained throughout the life of my lease.