Jim could not have been better working with me.He was patient answering all my questions, discussing the car an making the deal. I���m so glad I told Dalia I wanted Jim Brunelli as my sales representative, we are both Corvette lovers from way back.
Always the best...from the moment I purchased my Chevrolet Equinox at FH Dailey and each and every time I bring it there for servicing...the only dealership and service center that I will ever trust to keep my car in top performance condition!
I came in for an oil change. Shortly after checking in, I brought up a shift to park issue on my Chevy Volt. My original service consultant advised me to schedule another appointment to come back and have it addressed. When I was paying for the oil change, I inquired about setting up an appointment for the shift to park issue, and another service consultant helped me. She looked up the part, confirmed it was in stock, and helped get it addressed that same day. I'm grateful for her intervention but wish that it was already added to the queue before I was paying for my oil change. It felt like a disjointed process and feels like service varies quite a bit depending on which service consultant you work with.
I liked the after hours drop box. I liked the ability to pick up my keys from the Sales floor front desk. I appreciated being able to pay my bill via credit card over the phone. But all other interactions with the Service department were dreadful. They need an email or text based way of communicating basic things. Instead, we played phone tag for hours. The service team member assigned to my case was unavailable, unpleasant, and unhelpful.
My service was relatively quick and seamless. The lobby was comfortable enough and there was coffee, although I would prefer that the TV is not always on the news. I do understand that I am odd in this regard and that most people think they need "the news" every day which is unfortunate. I wish they offered snacks as they have in the past. The staff and technicians were courteous and pleasant. Overall a good experience.
i thought the check-up was inappropriate at this time (10000 mi check-up at 3800 miles). the tires were rotated (usually done at 6000, not 3800), and the car was washed (you beat the rain by a few days). my one complaint, the things that hold the doors open don't work very well, is apparently a design problem that doesn't seem to be enough of a problem for GM to find a fix for.