Outstanding, family oriented and accountable service for my Volt. Took a real interest in me even though I was a first time customer. Jaime, MaryLou and Steve made my repair job quick, easy and thoroughly professional. I will trust all of my future service needs to this excellent organization. Happy Holidays and thanks!
Racquel was very professional with me during my purchase. She went above and beyond to ensure that I had not only an excellent experience but a fun one. She even offered take me to lunch since I was not familiar with San Leandro. I took an Uber ride from Belmont to San Leandro.. this is my first american car. I replaced my Camry I’ve had for years
I THINK YOUR EMPLOYEE ' BRAD', HELPED ME GET AQUAINTED WITH THAT CAR I TOOK HOME . NOW THAT I'VE HAD THE CAR A FEW DAYS, I'M VERY GLAD HE TOOK HOLD OF ME .
I THINK AN AIRCRAFT PILOT WOULD HAVE A GOOD TIME WITH ALL THOSE BUTTONS AND LIGHTS .
Racquel was great. She was honest and trustworthy. She took the time to walk us through every car we were interested in. She showed us all features that we would be interested in and might’ve not known about. She was thorough, and we were always able to contact her super easily via text message which is amazing.
Randy in finance was also really good, very nice and down to earth guy. We like genuine people who don’t put up a front, and he seemed very real so it was refreshing.
I think the only things I didn’t love was the wait for the finance process (few hours) and that my car was delivered to me on E (Empty) after I was specifically told several times it would be delivered with a full tank. I also felt a little odd about a salesperson who approached us and was talking about his personal life while we were waiting for our finance stuff to process. His personality was intense and we didn’t really feel comfortable and quite frankly, didn’t want to be bothered. I guess getting a sense of your audience would really help. If people seem like they want to be left alone, don’t keep coming over and forcing conversations.
Overall, good experience. Drove up, young man asked if I had apt & why I had come in. Directed me to person who checked me in, predicted about an hour wait. Waiting area was comfortable, had Wi-Fi and was able to spread out on large table to do work. Wait ended up being closer to 1 1/2. Check out was quick. People were curteous (ohhh, had awkward moment when small group of staff in room, within hearing distance was having meeting, someone was using Colorful
language & the staff person that was checking me in was apologetic & proceeded to close door. That was thoughtful of him).