Jim Brunelli, Larry Diamond, and Ray (GM) were all great to work with. We made the deal over the phone, and when I picked up the car everything was just as you would expect, no surprises. The car was clean and ready to go, the sales contract was exactly as discussed, and Jim took the time to go over the features of the car. Jim even picked me up at the airport. Great buying experience.
I brought my car in to check why an engine warning light was displayed. The technician later approached me and asked, "what did you do to the engine?" He stated he saw metal shavings on the engine. He was very accusatory in front of a full room of customers. I was shocked and embarrased. I told him I bought the car new from another Chevy dealer in 2016. Only scheduled servicing had been performed. He mentioned sometimes after market parts are used. I vehemently denied his implied comments. "We'll see as I get into it." I later talked to the Service Manager. I told him that I was upset by the accusation and the way I was treated. I asked for photos of the shavings. I will show those to the dealer where I purchased the car. I reiterated that I have had the vehicle regularly serviced at the same Chevy dealership where I purchased the car. The incidental metal shavings could have blown into the engine compartment on one of my long road trips. Nothing else was told to me indicating any other evidence was found to substantiate the initial allegation. The technician replaced a purge control solenoid on a GM extended warranty. That's the last time I will ever go to FH Dailey!
I had a great experience getting my car worked on. Samuel communicated with me continuously and effectively. The cashier was very friendly as well. I felt welcomed and taken care of. I will come back without hesitation. Thank you for a wonderful experience.